Questions & Policies
Frequently Asked Questions
Find answers to common questions about our services, policies, and procedures.
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Yes. We are fully licensed and insured to protect both our clients and our team.
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Yes, we provide all professional cleaning supplies and equipment. Eco-friendly products are available upon request.
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We provide residential and commercial cleaning, including standard, deep cleaning, move-in/move-out, office janitorial, Airbnb turnover, and post-construction cleaning.
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You can request a free quote through our website, by phone, or by email. We will review your needs and send you a customized estimate.
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No, as long as we are provided with safe access to the property.
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We offer one-time, weekly, bi-weekly, and monthly cleaning plans.
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We accept cash, checks, and electronic payments. Payment is due at the time of service unless otherwise arranged.
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Yes, all staff members are screened and trained before entering any home or business.
Company Policies
Scheduling Policy
Appointments are scheduled based on availability. We aim to arrive within a reasonable time window of your scheduled service.
Payment Policy
Payment is due on the day of service unless prior arrangements have been made. Late payments may result in service delays or cancellation of future appointments.
Cancellation & Rescheduling Policy
Cancellations or rescheduling must be made at least 24 hours in advance. Appointments canceled with less than 24 hours' notice will result in a cancellation fee of 50% of the service total. No-shows or same-day cancellations will be charged in full.
Satisfaction Guarantee
Your satisfaction is important to us. If you are not completely satisfied with your service, please contact us within 24 hours so we can address your concerns.
Access & Safety
Clients are responsible for providing safe access to the property. Pets must be secured, and any alarms must be properly disarmed prior to our arrival.
Damage & Liability
We are fully insured. Any damages must be reported within 24 hours of service for review and resolution.
Health & Sanitation
For the safety of our staff and clients, we reserve the right to refuse or discontinue service in unsafe or hazardous conditions.